FAQs

1. How do I create an account? To create an account, click on 'CREATE ACCOUNT' at the top left or the person icon at the top right. Once on the 'Login or Create Account' page, click 'Create Account,' fill in the required information, and click 'Create.' A confirmation email will be sent to you.

2. How do I view My Account information and order details? Click on the person icon at the top right of the webpage.

3. How do I login/logout? To log in, click on the person icon at the top right. To log out, go to the My Account page and click the logout button.

4. I forgot my password, what can I do? Click on 'Create Account' at the top left, then click 'Reset your password.' We will send you an email to reset your password.

5. How do I change my password? Click on 'Create Account' at the top left, then click 'Reset your password.' We will send you an email to facilitate the password reset.

6. How can I contact Mark Whites? The "Contact Us" form is displayed at the bottom of our website. Alternatively, you can email us at info@markwhites.com.

8. What is VIP Club? VIP members receive occasional discount codes, special offers, and exclusive updates.

9. What’s your returns and refund policy? View our returns policy by clicking on 'Returns + Refund' at the bottom of the webpage.

10. How long will delivery take? We aim to dispatch orders within 1-3 work days. Shipping may take 2-5 weeks, excluding customs delays, especially during peak seasons.

11. Will I receive a tracking number for my order? Yes, once your order is dispatched, we will email you with tracking information.

12. I did not receive my parcel, what do I do? Contact us at info@markwhites.com if your item hasn’t arrived within the delivery timeframe. We will promptly address the issue.

13. Am I receiving scam emails? Please note that Mark Whites will never ask for your password or credit card information. If you receive such emails, inform us and contact local authorities.